Welcome to Floriwish.com. By accessing or using this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.
1. About Us
Floriwish is an online flower, gift, and event decor delivery service. We aim to provide high-quality, on-time deliveries for your special moments.
Website: https://floriwish.com
2. Acceptance of Terms
By using our site and placing an order, you confirm that:
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You are legally capable of entering into a binding contract
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You are at least 18 years of age
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All information provided by you is accurate and up to date
3. Product Availability
All products are subject to availability. In the event an item is not available, we reserve the right to substitute with an item of equal or higher value, while maintaining the overall look and feel of the arrangement.
4. Order Confirmation
When you place an order on our site:
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You will receive an email acknowledgment of your order
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This is not an order confirmation or acceptance
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The contract is only formed once the order has been dispatched
5. Pricing & Payment
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All prices are in INR and inclusive of applicable taxes unless stated otherwise
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We accept payments via secure gateways (Razorpay, UPI, debit/credit cards)
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Orders must be paid in full before dispatch
6. Delivery Policy
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We offer local and same-day delivery in selected areas
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Delivery times are estimated and not guaranteed
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If the recipient is unavailable, we may leave the product with a neighbor, guard, or attempt redelivery
7. Cancellations & Refunds
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Orders cannot be canceled once they are processed or dispatched
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Cancellations, if allowed, must be requested at least 24 hours before delivery
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Refunds are processed in cases of delivery failure or product damage, as per our Refund Policy
8. Return Policy
Due to the perishable nature of flowers and cakes, returns are not accepted. However, in cases of genuine quality concerns, contact us within 24 hours of delivery with images.
9. User Conduct
By using our website, you agree not to:
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Violate any local, national, or international laws
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Upload or transmit viruses or any malicious code
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Copy or reproduce website content without permission
10. Intellectual Property
All content, images, designs, and logos on Floriwish.com are owned or licensed by us. You may not use, copy, or reproduce any content without our prior written consent.
11. Liability Disclaimer
We are not liable for:
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Any delay in delivery due to force majeure (natural disasters, strikes, etc.)
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Minor variations in product appearance due to seasonal availability
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Losses resulting from incorrect delivery information
12. Modifications
We reserve the right to change or modify these Terms & Conditions at any time without prior notice. Your continued use of the site constitutes acceptance of those changes.