At Floriwish, accessible from https://floriwish.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you share with us when you use our website or services.
1. Information We Collect
We may collect the following personal data when you visit or use our services:
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Full Name
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Email Address
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Phone Number
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Billing & Delivery Address
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Payment Details (processed securely; we do not store card information)
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IP Address and browser/device data
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Order history and preferences
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Any message or query submitted via our contact forms or chat
2. How We Use Your Information
We use your data to:
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Process and deliver your orders
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Communicate with you about your order or service
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Provide customer support
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Send updates, promotions, or newsletters (only with your consent)
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Improve website performance and personalize user experience
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Prevent fraudulent activity or misuse
3. Cookies & Tracking
We use cookies and similar technologies to:
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Track website usage
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Save your preferences for future visits
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Enhance shopping experience (e.g., remembering cart items)
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Analyze performance and troubleshoot issues
You can disable cookies through your browser settings at any time.
4. Sharing of Information
We do not sell or rent your personal information.
We may share your data only with:
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Trusted third-party delivery or courier partners
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Payment processing providers (Razorpay, Paytm, etc.)
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Government authorities or law enforcement when legally required
All partners are required to comply with data protection standards.
5. Data Security
We use industry-standard encryption (HTTPS/SSL) and secure servers to protect your information. While we take reasonable measures, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
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Access or update your personal data
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Request deletion of your data
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Withdraw consent for marketing communication
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Contact us for any data-related request via: support@floriwish.com
7. Third-Party Links
Our site may contain links to third-party websites (e.g., Instagram, payment gateways). We are not responsible for the privacy practices of those sites.
8. Children's Privacy
We do not knowingly collect personal data from children under 13. If you believe a child has provided us information, please contact us, and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date.